FAQs

FAQs

Account

1. Why open an account?

    A free Ledom account allows you to:
　　　1, See our wholesale prices and MOQ directly from our website.
　　　2, Place your order. Check and track your order status.
　　　3, Save addresses in your address book.
           4, Write reviews, and rate other reviews.

2. Can I change my default address, and user name?

    Yes. Your address and personal information can be changed at My Account after you log in. 

3. What if I forgot my password?

    If you've forgotten your password, click Forgot Your Password when log in. Please enter your email address and we will send you a password reset request email, please click the reset link in the email to reset your password. 

   (*Your email account might blocked our email, please add our domain ledomtech.cc to white list.

   *Your email account might misjudged our email as spam, please try checking if the activation email is in your email spam folder.)

4. How can I subscribe to Ledom Sex Toys newsletter?

You can simply enter your email address and click "Submit" at the bottom of any page.

5. How can I unsubscribe from the newsletter?

Open a Newsletter that we sent you before, and click the unsubscribe button. We will not send any junk emails to our customers, and we will add unsubsribe link in every email.

Ordering

1, What is the MOQ?

The MOQ for most of our items is 3pcs, and also have 5pcs and 10pcs MOQ for some cheap products (unit prices are under $2.0 and $1.0). You don’t have to worry about the overstocking problem when you cooperate with us.

2, Can I get a discount when I place a large order?

We will definitely offer favorable discounts for large order, contact our sales representative to get the discount.

3, Can I add an item to the order that I just created?

Yes, but you need to add it before your order is packaged for shipment. Contact us and we will do it for you. In the meantime, placing a new order is likely faster. You can either let the new order ship separately, or request to combine your two orders.

4. Can I change my shipping address/method after placing an order?

Yes. Please let us know and we will try to have your delivery details changed. Please note that the packages already left our warehouse cannot be changed.

5. In what currency are Ledom prices displayed?

All prices listed on our website are in US dollars.

6. What are all the order status?

7. How do I cancel my order?

Please contact us directly or chat online, and we will cancel and refund your order for you.

8. The item I want to buy is out of stock. How could I do?

If it is not available, you can contact us and we will notify you when back in stock by email.

Payment

Ledom uses PayPal, Bank Transfer and Western Union to handle payments.

For more details about our payment policy: http://sextoys-wholesaler.com/index.php?route=information/information&information_id=3

Shipping

1. How are customs and import tax/duties handled?

Please kindly note that the Tax / Customs fee in destination country are at customer's expense.

We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import. Ledom is not responsible for products rejected, confiscated or destroyed by the customs in your countries. 

2. How come my tracking number doesn't work?

We send shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. For DHL and UPS, this delay is usually 1-2 business days. For others, there coul be be a week's delay.

3. How long does it take for orders to get sent?

Items that are in stock are shipped in 3 business day.  

4. What are the available Shipping methods?

DHL, UPS, Fedex, Post Parcel, Sea Shipping, Train etc.

5. What should I do if something is missing from my order?

Please do not throw away anything, including the order's packaging and the packing list inside, and contact us and shipping agency.

For more details about Ledom Shipping policy:

http://sextoys-wholesaler.com/index.php?route=information/information&information_id=6